We do not accept returns or exchanges after purchase.
We do not accept returns or exchanges on any items purchased at the shop, including the nature of the product. Please check carefully at the shop before purchase.
Items purchased online can only be returned if unused with all original tags/warranty cards and must be other than conditions listed below. Items must be returned within the next day from scheduled delivery date. Please first contact us for return and exchange. ※Special notices to purchasing online※
We do not accept return & exchange under the following condtions:
In the case customer cancels repair service after repair estimation has been made by manufacturer, a handling fee of 2000 yen and consumption tax will be made to us in addition to the cancellation fee to the manufacturer.
Customer will bear the cost of the watch parts to be replaced. For battery exchange, a built-in battery comes with the watch and may be consumed at the time shipped by the manufacturer. A charge will be taken for the replacement of a new battery.
Please kindly note that costs may increase if it takes longer time to repair.